Refund policy

  • The tour operator will exert reasonable effort to notify the guest(s) of any changes in the tour schedule. In case of tour cancellation for safety and security reasons or in justified circumstances beyond the tour operator’s control, the affected guest(s) shall have the option to rebook their schedule or apply for a refund. In case refund is the option, all necessary charges will be deducted such as permits, guide fees, 4x4 fees, transfers and other charges.
  • Once the booking is CONFIRMED and FINALIZED, the total package is NON-REBOOKABLE, NON-REROUTABLE, NON-REFUNDABLE for any unused tours and NO SHOW. In the event of severe weather, please see our Severe Weather Policy.
  • In the event of a government-mandated cancellation or call-out for guests already on tour, no refunds will be issued due to safety concerns, as per LGU regulations.

  • A 30% fee of the total amount will be charged for rebooking, cancellation, or rescheduling.

  • All foreign nationals and Filipinos with foreign passports visiting Mt. Pinatubo via Capas trail must book and submit photos of passports of all guests thirty five (35) days in advance.

  • Lead guest is responsible in ensuring that all the participants have all the required documents necessary for travel.

  • Application for Visit Clearance is a service with specific delivery schedules rendered based on appointments and have stricter cancellation policies. In the event that the booking is made in less than thirty five (35) days and photos of passports were not submitted within two(2) business days upon booking, 20% of the total package rate will be deducted.

  • These terms and conditions, as may be amended from time to time.